Company Policies

Purchase, Cancellation, and refund policy

We require full payment to reserve your spot for any individual catski day, course, or yurt booking. For group bookings, we require a 50% deposit to reserve the date with the final balance due 2 weeks before the scheduled date of trip.

Company Cancellations

We only ski or teach when conditions allow for a quality riding or learning experience for your group. The snow cat can access the mountain during inclement weather conditions. Be prepared to ski challenging weather and snow conditions.  In cases of questionable weather/hazardous conditions, the decision to ski or not will be made the evening before the trip by the lead guide or forecaster. In rare cases, the guides may decide to cancel a portion of the day based on changing conditions. We are in the wild Pacific Northwest and every year we are forced to reschedule 2-4 trips due to rainy or un-safe conditions. Please be prepared for this possibility and read the refund policy closely. We recommend trip insurance to cover yourself in the case of poor weather.

Refunds

No Refunds or credits will be given for cancellations made 60 days or less before your scheduled day of cat skiing or boarding, yurt rental,  or backcountry course. Refunds timed more than 60 days out will be issued less a 10% processing fee.

No Refunds or credits will be given for missed skiing due to skier ability, fitness, injury prior to the trip, equipment failure, or personal choice.

Weather Cancellations

If we decide to cancel due to inclement weather or hazardous conditions, we will hold your credit less 10% for 2 years and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to weather mid-day we will issue a percentage of credit based on portion of the trip fulfilled less 10%.

Mechanical Cancellations

While we make every effort to ensure our snowcat is in top condition for your trip. We perform scheduled maintenance prior to and during each week of the season. Occasionally snowcats and heavy equipment literally throw a wrench in the program. When this rare occasion happens we will give as much notice as possible. We will hold your credit and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to mechanical failure mid-day we will issue a percentage of credit based on portion of the trip fulfilled. 


 

Operating on USFS Lands: CPG operates under Special and Temporary Use Permits through the USDA.   

The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TTD). To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or call (800) 795-3272 (voice) or (202)720-6382 (TDD). USDA is an equal opportunity provider and employer