Company Policies

Customer Cancellations and Refunds - We appreciate you trusting us with your vacation time and are relentless in presenting the best ski days possible for your trip. For that reason, we have a strict cancellation policy to maintain the infrastructure and retain the professional guides and staff that are required to make your trip RAD. Please READ Carefully before purchasing!

Refund Request via email timed 1- 90 Days before your purchased Trip: No Refund for Customer Cancellation regardless of reason. Reschedules not possible. Full Credit for the trip is transferable to another friend or family member.

Refund Request via email timed 91 - 120 Days before your purchased Trip: Refund will be issued less 25% to original form of purchase OR You may retain full Credit and reschedule if dates are available in the current season. Full Credit for the trip is transferable to another friend or family member.

Refund Request via email timed 121 Days or more before your purchased Trip: Refund will be issued less 5% to original form of purchase. You may reschedule if dates are available in the current season. Credit for the trip is transferable to another guest.

No Refunds or credits will be given for missed skiing due to skier ability, fitness, injury prior to the trip, equipment failure, or personal choice.

Company Initiated Cancellations

The snow cat can access the mountain during inclement weather conditions. Be prepared to ski challenging weather and snow conditions.  In cases of questionable weather/hazardous conditions, the decision to run a trip or not will be made the evening before the trip by the lead guide or forecaster. In rare cases, the guides may decide to cancel a portion of the day based on changing conditions. We are in the wild Pacific Northwest and every year we are forced to reschedule 2-4 trips due to conditions. Please be prepared for this possibility and read the company refund policy below closely. We recommend trip insurance to cover yourself in the case of poor weather.

Company Weather Cancellations

If we are forced to cancel due to inclement weather or hazardous conditions, we will hold your credit less 10% for 2 years and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to weather mid-day or mid-trip we will issue a percentage of credit based on portion of the trip fulfilled less expenses used to run the day.

Company Mechanical Cancellations

We make every effort to ensure our snowcats are in top condition for your trip. We perform scheduled maintenance prior to and during each week of the season. Occasionally snowcats and heavy equipment literally throw a wrench in the program. When this rare occasion happens we will give as much notice as possible. We will hold your full credit and give you first dibs on dates in the following 2 seasons.

When we are forced to cancel due to mechanical failure mid-day we will issue a percentage of credit based on portion of the trip fulfilled.